REDRESSAL OF GRIEVANCE

Here are the steps a client can follow in case of grievance or feedback:

1.     You can discuss with us, and be rest assured that your complaint will be resolved on best efforts within 10 to 15 working days.                              RAISE TICKET – https://dayalstreet.raiseaticket.com/    

2.     If you are not satisfied with our services and would like to lodge a complaint, We would request you to first talk to us, your Research Analyst, who is your point of contact. 

3.     You can also email or WhatsApp to us via telephone. The WhatsApp no. is +91 7878637670

4.     Alternatively, you can send us a complaint in writing or via email on happiness@dayalstreet.com

5.      We will try to resolve your complaint within 10 to 15 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, We will be in touch to provide you with a full response to your complaint.

6.     If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).

SCORES portal and ODR portal has been established for resolution of disputes arising in the Indian Securities Market. If you are unsatisfied with the response or resolution provided, you may access SCORES portal or ODR Portal, via below link-

·      SCORES – www.scores.gov.in

·      ODR PORTAL- www.smartodr.in

SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330